Privacy Policy

HTP Consulting Services, LLC ("HTP Consulting Services," "we," "us," or "our") operates this Client Portal (the "Portal"). This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use the Portal. By using the Portal, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Account information – such as your name, email address, phone number, company name, job title, and login credentials when you register, accept an invitation, or are added as a user.
• Service information – information related to the services we provide to your organization, such as support tickets, device and asset details, configuration data, and communications with our team.
• Usage information – such as IP address, browser type, device information, pages visited, access times, and actions taken within the Portal.
• Cookies and similar technologies – small data files used to keep you signed in, remember your preferences, and maintain the security of your session.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Portal and our services;
• Create and manage user accounts, authenticate users, and control access;
• Respond to support requests and communicate with you about your account or services;
• Monitor, secure, and improve the Portal, including detecting and preventing fraud or abuse;
• Comply with legal obligations and enforce our agreements.

3. How We Share Information

We do not sell your personal information. We may share information only in the following circumstances:

• With your organization – authorized administrators at your organization may be able to view and manage user accounts and related information.
• With service providers – trusted third parties who perform services on our behalf (such as hosting, email delivery, and IT management tools), subject to confidentiality obligations.
• For legal reasons – when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of HTP Consulting Services, our clients, or others.
• Business transfers – in connection with a merger, acquisition, or sale of all or part of our business, in which case information may be transferred as part of that transaction.

4. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encrypted connections and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and notifying us promptly of any unauthorized use of your account.

5. Data Retention

We retain information for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Your Choices and Rights

Depending on where you live, you may have the right to access, correct, update, or request deletion of your personal information. You may also update certain account information directly within the Portal. To make a request, please contact us using the information below. Requests regarding accounts managed by your organization may need to be coordinated with your organization's administrator.

Most web browsers allow you to control cookies through their settings. Please note that disabling cookies may prevent you from signing in or using certain features of the Portal.

7. Third-Party Links

The Portal may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

8. Children's Privacy

The Portal is intended for business use and is not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Portal after any changes means you accept the updated policy.